top of page

Privacy Policy

Last updated: July 10, 2025

This Privacy Policy describes how Upenya (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website www.upenya.co.za (the “Site”) or otherwise interact with us. By using the Site, you consent to the practices described herein.

​

1. Information We Collect

a. Information You Provide Directly

  • Account & Profile Data: when you sign up for newsletters, create an account, or complete a contact form (name, email address, phone number).

  • Transactional Data: if you purchase products, we collect your shipping address, billing address, and payment details (processed by our secure payment gateway).

  • Communications: any messages, feedback, or reviews you submit.

b. Information We Collect Automatically

  • Usage Data: pages you view, links you click, time spent on pages, referring/exit URLs.

  • Device & Technical Data: IP address, browser type/version, operating system, device identifiers.

  • Cookies & Tracking Technologies: small data files stored on your device to recognize repeat visits and preferences. You can manage or disable cookies via your browser settings, though some Site features may not function properly.

​

2. How We Use Your Information

We use the information we collect to:

  1. Provide & Improve Services: process orders, deliver products, personalize your experience, and optimize Site content and layout.

  2. Communicate: send order confirmations, shipping updates, marketing newsletters (with your consent), and respond to inquiries.

  3. Marketing & Advertising: with your opt-in, we’ll send promotional offers and tailor ads on social media platforms.

  4. Analytics & Site Performance: understand usage trends, detect and prevent fraud, and monitor Site security.

  5. Legal Compliance: maintain records and comply with South African and international laws (e.g., POPIA, GDPR where applicable).

​

3. Sharing Your Information

We will not sell your personal data. We may share information with:

  • Service Providers: logistics partners, payment processors, email marketing platforms, analytics providers—only as necessary to perform services on our behalf and under confidentiality obligations.

  • Legal Authorities: if required by law, to enforce our rights, or protect the safety of our users.

  • Business Transfers: if Upenya is acquired or merges, customer data will transfer as an asset of the business.

​

4. Third-Party Links

Our Site may contain links to third-party sites (e.g., social media, retailer portals). This Privacy Policy does not apply to those sites. We encourage you to review their privacy practices before providing any personal information.

​

5. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

  • Access & Portability: request a copy of your personal data.

  • Correction: update or correct inaccurate information.

  • Deletion: ask us to delete your data (subject to legal retention requirements).

  • Opt-Out: unsubscribe from marketing communications at any time via the “unsubscribe” link or by contacting us.

To exercise your rights, please email: info@upenya.co.za.

​

6. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your information, no online transmission is 100% secure. Please use caution when sharing personal details.

​

7. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect information from minors. If you believe we have inadvertently collected data from a child under 13, please contact us so we can promptly delete it.

​

8. International Transfers

As a South African company serving a global audience, your data may be processed or stored outside your home country. We ensure all transfers comply with applicable data-protection laws and use appropriate safeguards.

​

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy here and update the “Last updated” date. Continued use of the Site after changes constitutes acceptance of the updated policy.

 

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:
Upenya (Pty) Ltd
Email: info@upenya.co.za
Address: Consulting Room B7, Ivory Tusk Lodge, Douglas Street 75, Tzaneen, 0850, South Africa

 

Thank you for trusting Upenya with your information. We are committed to protecting your privacy and delivering exceptional skincare.

​​

bottom of page
Trustpilot